See below for exciting new VTS Activate product releases.
December
Pay with Apple Pay
Activate now supports Apple Pay as a payment method during checkout, allowing users to make secure and streamlined purchases using their Apple devices. It’s easy for admins to track purchases made through their app, including purchases made via Apple Pay, in Transaction History in the admin portal (learn more). If you’re interested in implementing this feature, please reference the Self Service Documentation for Requesting Apple Pay to kickoff the process.
Visitor Reporting Dashboard
Empower your admins with a dashboard that delivers valuable insights about visitors through clear data visualization. Analyze visitor patterns and export reports instantly or on a set schedule to simplify reporting (learn more).
Subscriptions in Content with Auto Payment
Unlock recurring and predictable revenue from subscription-based amenities by offering tenants the ability to effortlessly subscribe to services such as locker rentals, gym memberships, and more with just a few clicks (learn more).
Interactive Reservation Manager - Calendar View
The Reservation Management Calendar View is a new feature that launched earlier this spring, and the Interactive Reservation Manager Calendar (V2) is an enhancement that now allows admins to view, manage, and interact with the reservation calendar (learn more).
Activity Logs
When viewing work order or maintenance details, a new Activity tab contains a record of all historical changes, including the creation date, status updates, team assignments, and assignee changes (learn more).
Other Enhancements:
- Additional Email Notification Recipients on Visitor Check in: Keep your team informed when your guests arrive with instant email notifications to any additional recipients—ensuring everyone is connected and your visitors enjoy a smooth experience (learn more).
- Process a Refund: Boost customer satisfaction and streamline financial operations by enabling in-platform refunds through Activate, ensuring a transparent and intuitive experience for both members and property management teams (learn more).
November
Waitlists
Increase engagement and event attendance by incorporating waitlist functionality. This new feature makes it easier to fill spots on reservable content, like bookings and events, and notifies users about waitlist openings with automated emails (learn more).
User Management
This update introduces a more streamlined and efficient way to manage users within your app. In the main navigation, User Management will now replace Team Management. An aggregated list of users across teams, new features, and updates make it easier to view, manage, and invite users. (learn more).
Verify a user's primary email
This update ensures users have a trouble-free registration experience and aids in adoption and sign-up rates (learn more).
Adding Tenants to company channels
Admins can now add and remove a user to a tenant of the property they are viewing the user on (learn more).
Multi-day Visitor Pass
Enhance visitor management and elevate guest satisfaction by enabling admins to issue multi-day visitor passes accessible with a single QR code (learn more).
Primary Location
Admins can now automatically assign, view, and change the primary location of users. The property a user joins first will be noted as their primary location and admins can view and change a user's primary location as needed. This functionality will help when users are part of multiple channels. (learn more).
Other Enhancements:
- Tenant Sentiment Dashboard: The Tenant Sentiment Survey is designed to keep a pulse on your tenant’s sentiment and satisfaction. It includes 10 pre-populated questions and the goal is to send these predetermined questions to act as a benchmark over time so you can evaluate the analytics at a building or portfolio level (learn more).
- Quantity Advanced Rules: This feature gives specific tenants or groups preferential access to bookable offerings in your building or across your portfolio. From events, to desks, or anything with a quantity associated, set a specific quantity that can only be booked by the right group, with the rest set aside for other tenants to book (learn more).
- Under Construction Page: Users will still be able to navigate to a page without tabs, however, they will be met with a different message "Page Unavailable', as well as a path to exit right in front of them.
- Visitor Invitation Flow (admin): Admins can now invite visitors in an intuitive side panel while maintaining context of the visitor log, where they’ll have to return to check visitors in (learn more).
- Mobile Visitor Log for Members: Members can now view past and upcoming visitors from their profile (learn more).
July
Visitor Management
Our new visitor management toolkit is growing all the time. In July we added two new Access Control System integrations—Genea and Genetec—and an integration with Dymo printers to print passes directly from VTS Activate. If you’re interested in checking out the visitor management module, reach out to your partner at VTS.
Billing and Payments
The new billings & payments module is also improving every day. This month, we added the ability to add products directly into content on the channel, subscriptions for recurring services around your spaces, and an all-new product catalog to create and use templated versions of charges that come up all the time. If you’re interested in adding payments to enhance your members’ experience, reach out to your partner at VTS for more information. (If you’re wondering, we currently connect to Stripe as a merchant account).
Event Analytics Dashboard
Activate has an all new dashboard in Insights & Reports that tracks engagement and attendance for events by tenant or company. Just remember that you need to make your content an event by clicking the event toggle in the info step for it to be tracked properly.
Dynamic Sections
Add date filters to your dynamic sections for easy browsing or pin content to the top so your members will always see it first on the page. You can find both settings in the sections tab under content in the navigation bar.
June
Auth0 for authentication
We've revamped our user onboarding flow with a new authentication tool, Auth0. You and your members won't notice much of a difference, but the user experience is much smoother and you can rest easy knowing you're backed by a best-in-class security tool.
Calendar view in reservations manager
Use the new display setting, calendar view, in your reservation manager. You can see at a glance your amenity usage or event participation for the day. Just go to reservations in the admin view, then click calendar.
Simpler invites
Check out our new invite flow, which simplifies adding single or bulk users in a just a few clicks. Admins can check it out in property settings > team management.
Cleaner workflows
We’ve also revamped workflows with a better user experience—it’s all the same functionality, but our new designs should have you setting up workflows in a fraction of the time. When you create or edit interactive content, you can find workflows in the rightmost panel of the editor step.
May
Multi-language settings
Build content in multiple languages and let your members choose which they prefer in the account settings. With our new multi-language support, you can create alternate versions of your Posts and Pages in whichever language you choose. Members can also select between 15 different languages for general navigation and platform copy to make moving around the app a little easier. If you’re interested in hosting content in primary and secondary languages, reach out to your partner at VTS.
Content organization
Sections just got a big boost—now you can use custom tags to create flexible filtering options for your members to easily sort and browse your content. It also creates better analytics data by locking in the category as the primary method of sorting your content in your reports. Take a look at out our sections and tags guides to see how you can optimize the browsing experience for your members.
OccasionGenius integration
Check out the new event sourcing tool we offer, OccasionGenius—with this integration, you can add local content to your app automatically. OccasionGenius pulls nearby events across multiple markets and autogenerates content in your platform so people in your properties can get suggestions relevant to them, with zero effort. Give a shout to your advisor if you want to tap into your local network.
Time zones and reporting
For more accurate reporting, we’ve changed time zones across your reports to correspond to the time zone that the property is in. Your engagement numbers and amenities usage will reflect what’s going on in your properties in real-time—not just where you currently are, crunching your numbers. You might notice the discrepancies on June 5, when this change goes live and we switch to local time zones, but there aren’t any real impacts to your data.